Damaged on Arrival Policy
At HF one London, we take great care in arranging your fresh flowers to ensure they arrive in perfect condition. However, if you receive damaged flowers, please contact us within 24 hours of delivery. We will promptly assess the situation and arrange for a replacement or refund, ensuring your complete satisfaction.
Our damaged-on-arrival policy is part of our commitment to delivering the freshest and highest quality blooms. We understand the disappointment of receiving less than perfect flowers, and we're dedicated to making it right as quickly as possible.
To facilitate the process, please provide photographs of the damaged flowers along with your order details. This helps us expedite your request and prevent similar issues in the future.
Freshness Guarantee
We stand by our Fresh Flowers Guarantee, ensuring that your flowers remain vibrant and fresh for as long as possible. Our meticulous selection process and careful handling ensure that each bouquet is of the highest quality when it leaves our store.
Our freshness window is typically seven days for most flower arrangements. We recommend trimming the stems and changing the water daily to extend the life of your flowers. For optimal results, place your bouquet in a cool area away from direct sunlight and drafts.
If you experience any issues with the freshness of your flowers within the freshness window, please reach out to us, and we'll be happy to provide a replacement or offer a refund based on your preference.
Refund and Replacement Options
Your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer flexible refund and replacement options. Whether you prefer a full refund, an exchange for a different bouquet, or a complementary arrangement, our team is ready to assist you.
Refunds are processed using the original payment method and typically take 3-5 business days to reflect in your account. Replacements will be dispatched promptly to ensure minimal disruption to your floral needs.
Please note that refunds and replacements are subject to our damaged-on-arrival policy and the freshness guarantee terms. Ensuring the highest quality and your satisfaction remains at the forefront of our service.
Complaints Process
At HF one London, we value your feedback and strive to continuously improve our services. If you have any complaints or concerns regarding your order, please notify us as soon as possible. Our dedicated customer service team is here to listen and resolve any issues you may encounter.
When filing a complaint, please provide detailed information about the issue, including order number, date of purchase, and the nature of the problem. This helps us address your concern effectively and implement necessary improvements.
We are committed to resolving all complaints promptly and fairly, ensuring that your experience with HF one London remains positive and that we uphold our reputation as a trusted local London florist.
Trusted Local London Florist
HF one London is a proud and trusted local London florist, serving both households and businesses in the surrounding areas. Our dedication to quality, customer satisfaction, and the freshest flowers sets us apart in the vibrant London floral scene.
Whether you're celebrating a special occasion, enhancing your workspace, or sending a thoughtful gesture, our expert florists are here to create stunning arrangements tailored to your needs.
Thank you for choosing HF one London for your floral needs. We look forward to serving you and ensuring that every bouquet brings beauty and joy to your space.
Get In Touch
Please fill out the form below to send us an email and we will get back to you as soon as possible.
Telephone:
Opening Hours: Monday to Sunday, 00:00-24:00
Website: hfonelondon.co.uk
Description:
Copyright © HF one London. All Rights Reserved.
